PCM leadership in stressful situations
What is PCM?
The Process Communication Model ® (PCM) helps businesses, organisationals and individuals to improve their communication and stress management skills. PCM is the key to understanding yourself and others.
Are you communicating or just talking?
We can find ourselves in situations where it is difficult to understand where the other person is coming from. And despite our best efforts, we can’t get our point across. It’s almost like we are speaking a different language. And in a way, we are. We just can’t tune into the right channel to effectively get our point across.
The Process Communication Model allows you to understand your own behaviour.
Suddenly it becomes obvious why you respond in a particular way in certain situations and how you can anticipate the behaviour of people; whether at work, in a social setting or at home.
Understanding yourself and others is the first step to improving communication. You can reach people you struggled to work with before.
Communication is particularly difficult when you or someone else is under pressure. With our training you can understand your reactions under stress – and how to fix it! As long as you are under stress it is impossible to reach others. You also learn to recognise stress in others. People’s behaviour under stress is highly predictable. You can assist others in managing their stress. And with it communicating begins again.
What is it all about?
PCM is a language based model that has been applied by NASA in the selection of astronauts and is now in virtually all industries and social environments imaginable.
PCM has been verified against other tools and has now been applied in about one million cases around the world. The key to PCM is a questionnaire that identifies the personality traits of the individual person.
The personal needs and underlying strengths and weaknesses are documented in an individual report for the person, allowing for a deeper understanding of your own behaviour. The reason why personal reports can be established is simple: People’s preferred way of communicating is predictable and based on their personality.
The fundamental personality traits are laid down very early in life and do not change. What can change are learned behaviours. You can become a lawyer or a farmer, a scientist or a train driver and you can learn all the skills needed to be excellent in your new job. However, your fundamental personality traits are fixed early, anchored deeply and won’t change.
Those fundamental personality traits come to the fore when we are under pressure. We abandon our learned behaviour and resort to the fundamental core: our personality. That makes behaviour under stress so predictable when we know a person’s underlying personality.
And that is where PCM is different from other “psychological profiling tools” – to use a jargon. Most tools stop at telling you something about your personality. And whilst that is often quite enlightening, it doesn’t go far enough.
PCM goes further. The model allows you to assess people’s personalities by observing how they behave and how they talk. This gives you the cues on how to communicate with them. The model also identifies the different behavioural patterns people show whether they are under slight pressure or under severe distress.
And, yes, you can learn about PCM in a seminar and use it instantly. You take with you a workable toolbox. It may take a while to master all aspects of it and to be confident in most situations to apply the model. But it is not different from any other new skill you acquire: exercising new skills helps to master them.
Introductory course: what you will learn - the first step...
In a three-day introductory course using the Process Communication Model® you will learn to improve the effectiveness of your communication. You start to develop a deeper understanding of your behaviour and needs, how you can reach people you previously struggled to reach and how you can manage stress.
After the seminar you will have the tools to:
- Achieve listening skills at a mastery level
- Decode and understand other people’s behaviour
- Predict and identify the onset of behavioural failure patterns
- Intervene constructively through communication
- Detect and correct miscommunication before it creates a predicament
- Find out why something has happened
- Respond quickly to situations and defuse stress
- Make people do a U-turn back into positive behaviour
As part of the course handout you will receive your individual personality report. The document will assist you in working with the PCM model well beyond this introductory course and will help you to strengthen your communication skills.
The interactive course blends necessary theory and background information with practical exercises that demonstrate how communication and stress management can be identified early and solved.
Mandy Lacy is a certified PCM trainer
www.kahlercom.co.nz
www.processcom.co.nz
www.croadworks.com
Al-Freed Saboonchi